Cisco UC and Salesforce.com

 

Cisco and Salesforce.com have teamed up to deliver an integrated solution that helps you acquire new customers and to hold onto the ones you already have. Cisco Unified CallConnector for Salesforce.com integrates the Cisco Unified Communications system for small to medium-sized businesses (SMBs) with Salesforce.com's on-demand CRM services. The result is an easy-to-use, more complete, on-demand-or hosted-CRM solution that helps you increase productivity and improve customer satisfaction.

 

With Cisco Unified CallConnector for Salesforce.com, home-based workers and remote sales teams using Cisco Unified IP Phones and an Internet-connected PC have access to the same integrated telephony-Salesforce.com tools as those working in the main office. Salesforce.com's on-demand business services provide a platform for you to customize and develop features for your own use. You can incorporate feature-rich telephony capabilities such as voice, presence awareness, collaboration, conferencing, and video with the suite of Salesforce.com on-demand business applications.

 

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