CallConnector for Microsoft CRM
Cisco Unified CallConnector for Microsoft Dynamics CRM
Cisco Unified CallConnector for Microsoft Dynamics CRM™ (customer relationship management) lets you deliver customer information to the computer screen of any customer-facing employee – the instant the customer calls. This free middleware application is part of the Cisco Unified Communications family. It integrates Cisco Unified Communications Manager Express (formerly known as Cisco Unified CallManager Express), Cisco Unified Communications Manager (formerly known as Cisco Unified CallManager), and Cisco Unified Contact Center Express with Microsoft Dynamics CRM 4.0. It empowers your employees with a complete view of customers, so they can
deliver more informed, responsive service.
Cisco Unified CallConnector for Microsoft Dynamics CRM Overview
- Quick and easy integration with Microsoft Dynamics CRM 4.0.
- Customer contact information displayed in Extensible Markup Language (XML) for any capable Cisco Unified IP Phones within the network – The XML lookup service allows lookup of any Microsoft Dynamics CRM contact to view account information with the option to dial the contact. Every customer-facing employee, including non-contact center employees such as those in accounting or shipping, can view the latest customer information to better answer customer inquiries and increase customer satisfaction.
- Productivity enhancement features for employees, such as screen pops, click-to-dial, and call tracking – The call information collected by Cisco Unified CallConnector for Microsoft Dynamics CRM allows companies to make better business decisions based on actual call metrics pertaining to employees and customers.