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Key features of call manager express


Cisco Unified Communications Manager Express provides a sophisticated set of key system and PBX telephony features especially designed for the small and medium-sized business or branch location. It also provides several industry-unique features that are not available with most other traditional telephony solutions.






Phone Features

  ● Maximum 250 phones per system
● Up to 34 line appearances per phone
● Attendant console functions using Cisco Unified IP Phone Expansion Module 7914
● Fast transfer: blind or consult
● Busy lamp
● Silent ringing options
● Automatic line selection for outbound calls
● Call forward on busy, no answer, and all (internal or external)
● Call-forward-all restriction control
● Do not disturb (DND)
● Feature ring with DND set
● IP phone display of DND state
● Dial-plan pattern load on SIP phones
● Diversion of calls directly to voicemail
● Customization of soft keys
● Enable and disable call-waiting notification per line
● Call waiting with overlay directory number
● Call-waiting ring
● Dual or 8 call* line appearances per button
● After-hours toll-bar override
● Auto-answer with headset
● European date formats
● Hook flash passthrough across analog PSTN trunks
● Idle URL: periodically push messages or graphics on IP phones
● Last-number redial
● Live record to Cisco Unity® Express mailbox*
● Local name directory lookup
● On-hook dialing
● Station speed dial with configuration changes from IP phone
● System speed dial for 10,000 numbers
● Silent and feature ring options
● SIP-based line-side subscribe, providing basic presence of phone status
● Transfer to voicemail softkey*
● Call barge with privacy on shared lines*
● Access features using soft keys or feature access codes
● Remote teleworker IP phone support
● Dynamic hunt-group join or leave
● Support for analog phones using Cisco ATA 186 Analog Telephone Adapter or Cisco VG224
Analog Phone Gateway in SCCP mode
● Support for fax machines on foreign-exchange-station (FXS) ports or ATA using H.323, SCCP,
or SIP
● XML application services on Cisco Unified IP display phones
● Station-to-station video with voice using Cisco Unified Video Advantage or Cisco Unified IP Phone
7985G endpoints
● Extension mobility within the single site
● Wideband audio (G.722) and iLBC codec*
Trunk Features   ● Analog foreign exchange office (FXO) loop and ground start
● Ear and mouth (E&M)
● Basic Rate Interface (BRI) and Primary Rate Interface (PRI) support (NI2, 4ESS, 5ESS, EuroISDN,
DMS100, and DMS250) and several other switch types currently supported in Cisco IOS Software
● Caller ID name and number
● Automatic number identification (ANI)
● Digital trunk support (T1/E1)
● Direct inward dialing (DID)
● Direct outward dialing
● E1 R2 support
● Dedicated trunk mapping to phone button
● H.323 trunks with H.450 support
● H450.12 automatic detection of H.450 support for remote H.323 endpoints
● H.323-to-H.323 hairpin call routing for non-H.450-compliant H.323 endpoints
● SIP trunks and RFC 2833 support
● Transcoding with G.711, G.729a, and iLBC*
● ECMA/ISO ISDN Q.SIG supplementary services of basic calls, including:
● Call forwarding busy, no answer, all
● Calling name and line identification (CLIP and CNIP)
● Connected line and name identification (COLP and CONP)
● Message waiting indicator (MWI) and message center support
● MWI passthrough QSIG-to-time-division multiplexing (TDM) voicemail
System Features   ● Account codes and call-detail-record (CDR) field entry
● Call-back busy subscriber and camp-on
● Per-phone call coverage rules
● Call hold and retrieve
● Call park: personal and directed
● Call transfer* and park recall
● Call park assign to extension
● Call pickup directed
● Call pickup local group
● Call pickup explicit group
● Call transfer: consultative and blind
● Call waiting
● Computer telephony integration (CTI) with Microsoft CRM and Outlook using Cisco IOS Software
Telephony Services Provider (TSP)
● E911 with two emergency location numbers per zone, unlimited zones per site*
● Eight-party impromptu conferencing
● Directory services using XML
● Hunt groups: sequential, circular, parallel (blast)*, and longest idle
● Hunt-group dynamic log in and log out
● Hunt-groups statistics: daily and hourly
● Intercom
● Meet-me conferencing (32 party)
● Music on hold (MoH): internal or external source
● Night service bell or call forwarding
● Overlay extensions for enhanced call coverage
● Called-name display for overlay extensions
● Paging: internal through IP phones or to external system
● Per-call caller ID blocking
● Secondary dial tone
● Standards-based network call transfer and call forwarding using H.450
● Additional system speed-dial option through XML service
● Time-of-day and day-of-week call blocking
● Customizable called-name display
● Support of Survivable Remote Site Telephony (SRST) fallback service phone auto-registration
● Basic automatic call distributor (B-ACD) (three queues) with auto-attendant and call statistics
● Display of number of calls in queue on IP phone
● Agent log in and log out of B-ACD hunt group
● Integration with Cisco Unified Contact Center Express 5.0 for advanced call center features with
support for up to 50 agents, agent supervisors, call recording, silent monitoring, and reporting
● Secure Real-Time Protocol (SRTP) providing media encryption for calls on the IP network
● Secure voice IP phone certificate authentication and provisioning plus secure device signaling using
Transport Layer Security (TLS)
Voicemail Features   ● Integrated voicemail and auto-attendant solution with Cisco Unity Express
● Integration with Cisco Unity Voicemail and Cisco Unity Unified Messaging, or third-party voicemail
integration (H.323, SIP, or dual tone multifrequency [DTMF])
International Localisation   Per-phone localization for up to five local languages per system, including English, Bulgarian, Chinese
Mandarin and Cantonese, Croatian, Czech, Danish, Dutch, European Spanish, Finnish, French,
German, Greek, Hungarian, Italian, Japanese Kanji and Katakana, Korean, Norwegian, Polish,
Portuguese, Romanian, Russian, Serbian, Slovakian, Slovenian, Swedish, and Turkish.
Management Features   ● Automatic assignment of extensions to phones for easy phone additions
● Extension assigner, allowing for deployment of new phones using voice prompts
● Single Web-based GUI for moves, adds, and changes for system and integrated voicemail with
three levels of GUI administration: system administrator, customer administrator, and user
● Centralized network management deployments using Cisco CNS Configuration Engine
● Telephony-service setup and configuration using HTML Quick Configuration Tool
● Simple Network Management Protocol (SNMP) support with Cisco Unified Operations Manager or
third-party management consoles


Cisco Unified Communications Manager Express delivers telephony features business users need to meet the requirements of the small office or branch location. Cisco integrated services routers offer high reliability and advanced applications, including unified communications, VPN, firewall, encryption, dial access, Ethernet switching with Power over Ethernet, and content networking within a single all-in-one platform that is easy to deploy and maintain, resulting in a lower Total Cost of Ownership. As the business expands, Cisco Unified Communications Manager Express can be easily migrated to a Cisco Unified Communications Manager large-scale IP telephony solution. All hardware and software used by this solution is fully compatible with Cisco Unified Communications Manager and Cisco Unified Survivable Remote Site Telephony (SRST), giving customers robust investment protection.


To discuss this further with a Cisco Unified Communications certified sales consultant at North Sydney IT, please click the button below or call 1300 783 899.


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