Which Solution is Right for You?
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Compare UC500 features against the router-based CME.
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UC500
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Cisco Router (with Voice Module)
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Maximum Phone Support
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1 - 48 IP Phones
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8 - 250 IP Phones
|
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Telephony Network Connections
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BRI, FXO, SIP trunk
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BRI, FXO, T1, PRI, SIP trunk
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Call Center
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Basic
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Advanced
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Wireless (WiFi) phone / data
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Optional
|
Optional
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Voicemail
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Yes
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Yes
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| integrated messaging |
Integrates with Outlook, Outlook Express and Lotus Notes |
Integrates with Outlook, Outlook Express and Lotus Notes
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| remote mail notifications |
Yes |
Yes |
| auto attendant |
Yes |
Yes |
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| Conferencing |
Yes
|
Yes
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| Video Telephony |
Yes |
Yes |
| Security |
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|
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firewall
|
Basic |
Advanced |
| secure remote access |
IPsec, SSL and VPN |
IPsec, SSL and VPN |
secure wireless
|
Wired Equivalent Privacy (WEP), WPA, WPA2 |
Wired Equivalent Privacy (WEP), WPA, WPA2 |
intrusion prevention system
|
No |
|
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|
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| LAN |
Guest VLAN, DMZ included |
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| Integrated On Phone Productivity Applications |
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|
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WebEx meeting integration
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WebEx PhoneConnect included |
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Time card reporting
|
TimeCardView included |
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Single Number Reach
|
Yes |
Yes |
Record conversation
|
Yes |
Yes |
Scrollable voicemail
|
Yes |
Yes |
Call history
|
Placed, missed, and received calls included and accessible by phone or administrator |
Placed, missed, and recieved calls included and accessible by phone or administrator |
|
|
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Optional Desktop Productivity Applications
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Click to dial
|
Cisco Unified CallConnector and can integrate with CRM applications |
Cisco Unified CallConnector and can integrate with CRM applications |
Presence
|
Phone based Busy Lamp Field (BLF) plus desktop user defined status |
Phone based Busy Lamp Field (BLF) plus desktop user defined status |
Mobility
|
Call routing based on user-defined status or location |
Call routing based on user-defined status or location |
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Unified Communications 