IT Outsourcing Sydney
Your IT requirements are as unique as your business - that's why we've developed a range of flexible Support Plans. North Sydney IT specialise in aligning ourselves with businesses and acting as their IT department with speed and efficiency. By taking a holistic approch to IT management, there is no passing the buck, such as vendors blaming support and so on. We accept full responsibility for your IT environment and work hard to ensure that you can too.
By sitting down and developing a technology roadmap aligned to your business plan, we make sure the solutions you are provided work both today, and tomorrow. This will also save you money, instead of expensive stop gaps and quick fixes, we'll make sure your business has a plan to reduce costs and allow your business to grow. We're flexible enough to be able to manage any environment, no matter how small or big - but also large enough to have the range of experience to work with nearly all SMB networking environments.
Co-sourcing
North Sydney IT can also provide services above and beyond that of your existing IT staff by taking care of specific components, projects, software or scheduled events. To help prevent reliance on firefighting issues, why not talk to us about a scheduled maintenance agreement that will integrate seamlessly with your existing IT team. We're flexible enough to be able to help in any situation, no matter how small - but also big enough to have the range of experience to work with nearly all SMB networking environments.
To discuss how we can work together with you to create a tailored, efficient IT environment, contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 1300 783 899 |
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Services
Services IT Support Outsourcing
IT Support
- Approach
- The Service
- Overview
Our Approach
Above all, we recognise that supporting people is as important as supporting computers. We believe passionately in the importance of quality people, delivering a human-to-human service:
- All calls are answered by qualified Service Desk engineers. We do not employ "call-loggers" whose only job is to take a message.
- We resolve most problems in 30 minutes or less.
- Our Client Portal puts critical client information at the fingertips of every engineer answering a call or dealing with a client problem.
- We have systems in place that ensure that the right engineer is allocated to the task in question.
- Our extranet (Client Portal) offers clients proactive updates and real time tracking of live support issues.
- We help to identify user training requirements for our clients, increasing productivity and helping to minimise ongoing support costs.
The Service
North Sydney IT user support is delivered by a dedicated team of Service Desk engineers, providing telephone and remote support. This team is augmented by a highly qualified team of Field Engineers who visit client sites as scheduled or as need be, depending upon the client's service.
All North Sydney IT engineers are trained to communicate effectively with individuals at all levels of technical understanding. And engineers also help to identify individuals who may need IT-related training, that would improve their individual effectiveness and productivity.
Overview
Is IT stressing you out? Quality IT support, advice and delivery is just a phone call away. We can help you in any of the following three ways:
- Full IT Support Services: Designed around the needs of clients without expert in-house IT support expertise, this arrangement is for those who prefer to focus management energies elsewhere. Options include fixed price managed IT services or ad-hoc, flexible IT support.
- Complimentary Support: Designed around the needs of businesses who have some internal IT expertise, but who still require additional expertise and input on a regular basis. Sometimes called 'level 2 support' or 'co-sourcing' you'll get the peace of mind that a trusted advisor is close to hand for those occasions when new technologies or unexpected emergencies are encountered.
- IT Project Delivery: For clients (who may already be Full IT support services or Complementary support clients) seeking a trusted and proven advisor to manage and deliver IT projects
We recognise that you are working with different technologies and need different things from your IT partner. We therefore offer a wide breadth of IT services, and take a flexible approach to our relationship with you meaning no contract lock-in and no one-size-fits-many IT support plans.
St. Leonards 2065 | p 1300 783 899 | e sales@northsydneyit.com.au © 1998-2009 North Sydney IT Pty Limited
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